Usability testing has several different primary goals: to see if the user can conduct tasks independently and successfully, evaluate their abilities (both performance wise and mentally) while they do so, assess how much enjoyment they get from doing these things (whether it be about product or website), identify problems with the system as well as understand what level of severity there is associated with them –and finally find a way forward for any given problem.
Issue — Listening in (Audio Knowledge+Feedbacks+insights) is just too much of work!
The process usually involves transcribing audio recordings of user sessions, and then listening to those while making notes, but that can be a very time-consuming chore. This is not only a time-consuming manual process but generally requires DAYS of work.
Using QuickTime or other free recording tools (for session recordings) This is how to start recording with QuickTime Player:
Other Free Screen Recording Tools
Loom:
Now you should be good to go in no time — with excellent quality recordings for your usability testing sessions — straight away using QuickTime or any other free recording tool.
To get audio from video, we will recommend here a free conversion tool to extract audios which is named as “CloudConvert” — an online converter which supports nearly all kinds of file formats that you would like to share. In the following, I will show you how to convert MOV files with CloudConvert into MP3 using an almost trivial example.
One of the main advantages of using AI based tools to transcribe audio into texts is how easy and fast they make it.
Best AI Transcription Tools of 2025:
Insight7: No-code platform, accurate results; deliverables faster than any CCaaS solution out on the market and solid analysis tools.
Otter.ai: There is still a chance that your face will not be recognized even in the Pro-version, but it supports integration with tools like Zoom and Microsoft Teams + Nice interface for users + Availability of mobile application
Descript: Comprehensive tool for transcription as well as editing of the content, speaker identification withand high accuracy in both translation between languages and mistakes spotting
Rev: Their accuracy rates are better than Crowd Content and they also have incredible customer service that you won't get with some of these other options, including more competitive pricing.
Sonix: it support a lot of files, easy to use interface and can provide lots of editing options.
Ask ChatGPT to summarise all points. A prompt will be “You are UX Researcher. You’re going to write UX report. Take this rough text, analyse and summarise found issues and insights according to each of the user. Here is a rough unedited text - "INSERT TEXT HERE"
As soon you have a summarised text, copy it and write an UX report. This report should include:
Feedback: a summary of the user feedback
Problem List: Issues experienced by users
Menu: Key findings based on work with users
Don't hesitate to followup up ChatGPT with other requests, like ”what are the biggest found UX concern", "What is the most severe user pain point”, ”write down a list of user ideas”, etc.
This process saves days of manual effort and make UX testing more accessible and available. UX field is progressing together with AI growth.
